Outside — Support

Need a hand? Here's how to reach us and answers to common questions.

Contact

Email zach.ermis+outside@gmail.com. We're a small team — we'll get back to you as soon as we can.

FAQ

How do I add a friend?

Go to the Friends tab, then either share your @handle, show your QR code for them to scan, or search their username. Adding someone sends a request — they choose to accept. Nobody is added without agreeing.

How do notifications work?

You get a push when a friend broadcasts a spot, sends you a friend request, or RSVPs to your outing. Make sure notifications are enabled for Outside in your phone's system settings.

A place is in the wrong spot.

If you added the place, open it and tap "Move pin" to drag it to the right location. For places you didn't add, email us and we'll fix or remove it.

How do I report something inappropriate?

Email zach.ermis+outside@gmail.com with what you saw and where. We review reports and remove content or accounts that break our Terms.

How do I change the app language?

Outside supports English and German. Change it any time in the Me tab under "Language," or during sign-up.

How do I delete my account?

Open the Me tab and tap "Delete account." This permanently removes your account, friendships, and broadcasts. Places you contributed stay in the shared catalogue without your name. You can also email us to request deletion.

Which areas does Outside cover?

Outside started in Berlin but works anywhere — places are organised by postal code, so you can use it in any city or country. You'll see and add places within your postal code.

See also our Privacy Policy and Terms of Service.